Terms & Conditions
By enrolling a dog, paying a deposit or using our services, you are deemed to have accepted these Terms & Conditions & any alterations to these terms we make.. We reserve the right to refuse entry to any dog for any reason, at any time. We are fully licensed by Sevenoaks Council for dog boarding & daycare and are professionally insured.
All 50% deposits are due at the time of booking and are non-refundable for any reason. Your booking can only be confirmed when both the deposit and the signed booking form have been received. We are not able to keep bookings open for more than 7 days so bookings will be released if not received within this time. Minimum stay periods apply during July/August/Christmas/Easter times and during peak seasons. Christmas Day/Boxing Day/Bank Holidays are charged at double rate. VAT is charged on all boarding and daycare bookings at a current rate of 20%. All balances are due fourteen days before drop off. We are unable to accept cheques. Daycare cancellations require 48hrs notice or full charge will be levied. Any dogs continually not arriving for booked daycare will have future bookings cancelled. Fees are increased yearly and you accept any price increase that comes into effect after your booking is confirmed. This will increase the price of booked stays and you will be liable for the increased balance due..
You agree that if you do not arrive on the start date of your booking, you will be liable for the full payment per day. You agree that should you return from holiday early and decide to collect your dog before the end of your booking, you will not be entitled to any refund of payment. In the unlikely event of illness or other circumstances resulting in a reduced stay with us, the total booking fee is still due and you will not be entitled to a refund or part refund. You agree that if you cancel giving less than 14 days notice the total fee is due. You agree that if you cancel your booking you will lose your full deposit. If you bring less dogs than are booked, you are still responsible for the balance due. Any dogs not collected within fourteen days of contracted departure date will become the property of Bed & Biscuits. We are unfortunately unable to refund deposits for trips cancelled due to acts of god or notifiable disease outbreaks.
You will present the dog for boarding in a clean and groomed condition and with up to date vaccinations, de-flea and anti-worming treatments. All dogs must be vaccinated against Distemper, Hepatitis, Leptospirosis & Canine Parvovirus at least 2 weeks before arrival. All dogs are vaccinated however please remember not all vaccines are not 100% effective. Any dog arriving without proof of current vaccination will not be accepted. We reserve the right to refuse admission to any dog showing signs of ill health. We accept no liability for any illness arising after a visit/stay. If your dog needs medication whilst they are staying with us, this needs to be provided along with clear precise instructions for dosage/timings etc following veterinary instruction. Please also state if this medication needs to be refrigerated. You also authorise us to administer preventative healthcare if we feel it appropriate. We do not accept bitches in season or due to be in season. Male Dogs over the age of 2 years old are required to be neutered to attend. The behaviour of entire male dogs over the age of 6 months will be monitored on a daily basis and any deterioration in behaviour may result in the dog being unable to attend unless neutered. Any entire dogs accepted for boarding will be exercised away from our large social group in our smaller paddocks. Chemically castrated males are able to attend subject to our usual ongoing behaviour assessments. . We do our best to ensure that dogs in our care are not exposed to any illness, but cannot accept responsibility for any ill health that becomes apparent during stays with us. Under UK law, every dog must be microchipped.
Only dogs considered to be well socialised, who enjoy the company of other dogs and people, are suitable for joining as we specialise in the safe, harmonious socialisation of the dogs. Please note that not all dogs are suitable. All dogs will be trialled before enrollment. Any dogs deemed not to be suitable for whatever reason will not be accepted. Should your dog be deemed to be unsuitable after enrolment, we reserve the right to cancel the booking indefinitely with immediate effect. You agree for your dog to mix in our social groups.
As part of our extensive enrichment programme, you authorise us to allow your dog to join in with our various enrichment activities, including reward based training, toytime, nose work games, agility, woodland walks, paddling pool & sandpit games. We will also look to use various grooming tools to help our human/canine interactions where appropriate. You give us authority to bathe & carry out health regimes on your dog if required, but note we don’t routinely groom every dog who stays with us before collection.
We are unable to accept bookings for a dog subject to the terms of the Dangerous Dogs Act 1991 or any other dogs with aggression problems towards other dogs and/or people. Your dog must be non-aggressive. Should it show aggressive tendencies, become uncontrollable, destructive or unreasonable, you accept that he/she will be placed in an alternative dog boarding kennel until your return and that this will be subject to a £50.00 transfer charge. Your boarding fees will not be refunded. If your dog bites a member of staff you agree to cover any costs incurred. You agree to pay the cost of any damage caused by your dog . If your dog is provided with a hammock style bed and this is damaged or destroyed, you agree to pay for a replacement. Approx cost £60. Likewise, if your dog causes damage to its room/environment (including armchair/sofa etc) you agree to pay in full for any repairs/replacements required. No responsibility can be taken for owners' bedding/toys left in our care. Should your dog be deemed unsuitable to visit due to dangerous or inappropriate behaviour we reserve the right to cancel the booking indefinitely with immediate effect and no refund of deposits paid. Our entrance policy is strict and we will not be deterred in ensuring the safety and security of dogs using our services by refusing to accept dogs for inappropriate behaviour even if they’ve used our services before.
You undertake to make full disclosure of any quality or characteristic which might make your dog not suitable for boarding or daycare, including, but not limited to behavioural or health problems, anti-social behaviour including aggression, incontinence/lack of housetraining or excessive loud barking/whining. Failure on your part to disclose any matter which might render the dog unsuitable for boarding will be deemed a material omission amounting to a fundamental breach of this agreement. You will also be liable for additional costs if we experience difficulties due to failure to disclose in the booking form any matter that would be accepted as reasonably unsuitable for boarding. We will endeavour to give medicines as instructed, but are not responsible for any conditions relating to the illness or the dog not accepting the medicine/tablets.
You will need to supply any necessary dog food for the duration of the stay. If the supplied food runs out, you agree, upon presentation of a receipt, to refund our costs of purchasing such food. We reserve the right to alter your dog’s diet if we feel it appropriate (ie: add additional food if needed or lessen the amount of feed if the dog is sedentary or feeling under the weather).
You agree that your dog may mix with other dogs we deem suitable in exercise areas (if your dog is sociable) and give us permission for your dog to share accommodation for periods if required / applicable. You agree that we have authority to crate your dog if there is sufficient reason for doing so. You agree that if you instruct us to exercise your dog off the lead you accept full liability for any loss or damage caused as a result of your dog being off the lead. In the event that your dog attacks a person or a dog or in the event that he/she is involved in a fight with another dog/person causing any damage or injury you agree to be responsible for any losses incurred including payment of veterinary fees or any medical treatment required. You also agree that we will pass on your details to any parties injured as a result of actions from your dog. If you have more than one dog with us sharing a room you agree they should share and we reserve the right to separate them should we decide to do so for any reason. You agree that if you have a puppy, we can socialise your puppy with dogs whom we feel are appropriate, not necessarily dogs of the same size or age range.
Our environment includes equipment, objects and structures to enrich the dogs' visits to us. These include raised objects, grass, woodchip, logs, rocks and other surfaces that dogs may injure themselves on. Although we endeavour to make these as safe as possible, there is a very small risk and you agree that we are not financially or otherwise liable for any injury, accident or sickness that occurs as a result of attending daycare/boarding with us.
Reasonable efforts will be made to contact you in the event of an emergency. However, we reserve the right to make decisions regarding your dog’s health provided it is at all times acting in the best interests of the dog and on the advice of a veterinary surgeon. If your dog becomes unwell, has an accident or injures himself/herself or seems to be in any type of pain, we might decide that we need to take him/her to a veterinary surgeon and you agree to be responsible for payment of all the veterinarian fees incurred. Please note we reserve the right to arrange medical attention for your dog even if you do not agree. You are responsible for any fees we may pay on your behalf to ensure care of your dog. We will endeavour to make contact with your emergency contact, but this may not always be possible. We will always try to take dogs to our local Vet of choice in the first instance.
Once an emergency contact is contacted by us, you agree that they are then jointly responsible for the care of your dog. Dogs are boarded entirely at the owner’s own risk. Your statutory rights are not affected.
You agree that if there was an emergency and we needed to evacuate our premises for any reason that your emergency contact will be contacted by ourselves and upon that contact will be responsible for collecting your dog and assuming responsibility for their care from that period forward rather than us arranging for your dog to be transported to another facility.
You agree that we are able to use photographs of your dog/s taken by ourselves on our property for advertising & promotion purposes & agree to their display on our social media pages or those of our agents. We are under no obligation to do so or do so within a certain time frame. We have CCTV on site & you agree to us keeping images on file.
Any parking on our premises is done so at your own risk.